How does the line rental refund / cash back work ?
It depends on the mobile phone provider you have your phone with.  When you receive your phone there will be instructions with what to do and when to do it but there is no need to worry that is what MP4U are here for we will remind you.  It is simply a matter of either sending in a bill or faxing one.

What happens if im not in when my phone is delivered ?
Don’t Worry.  Phones will be delivered by courier, if you are not available a note will be left where you can  then contact the courier directly to re-arrange delivery or arrange collection from a local depot or post office depending on the courier service. (normally your local post office) Most phones are dispatched via Royal Mail Special Delivery. Please note we can not be held responsible for any delays in the delivery of your order caused by the courier or unavailability of anyone to sign for your order.

What is cash back / reduced line rental ?
To entice customers companies offer attractive discounts on line rental. Eg you will often see offers stating £30pm reduced to £8 pm. You will still however have to set up a direct debit for the full amount of £30 and have to re-claim the £22 each month at a later time.  (Thus £30pm for a year would total £360, £8 pm totals £96 so once you have re-claimed all your entitled to the actual cost for the year would be £96 making a saving of £264.(£360-£96)

Why do they offer cashback ?
Simple 75% of people forget to send in their bills. WE WONT LET YOU!

How will I get my cashback ?
Either by cheque or direct to your bank, its nice to get money back.

Will I be setting up any direct debits with MP4U ?
No, we will simply use your details to set up a direct debit with the provider.

Does MP4U offer cashback ?
No, we are primarily here to make sure you receive your cash backs from the companies offering the promotions.

How do we guarantee to save you money ?
Because quite simply if we can not save you any money we will not ask for your business.

What happens if I miss sending in my bill ?
Well hopefully this will not happen but if you do fail to send your bill in on time it does not mean you miss out on future claims.

What do I have to do to get my cash back ?
Simply follow our instructions, we will e-mail, phone, text you when to take your bill to the post office and where to send it.  

Are my details safe ?
Absolutely, your security is of paramount importance and we only use companies which use 100% award winning security systems.  Your peace of mind is important to us.

Who will be supplying me with my phone ?
Companies with proven track records, reliability and security.

Can I keep my number ?
Of course just let us know that you wish to do so and we will talk you through what you need to do.

Can I change my tariff mid way through my contract ?
You will need to check with the company who supplied you with the phone or contact us and we will find out for you.

How will I know when to send in my bills ?
We will inform you so relax, enjoy your phone and look forward to receiving the best deals available.

Can I return my phone ?
There is a cooling off period, usually seven days in which you can return the phone unused and the contract will be cancelled.  There is usually also a 14 day  exchange period.  All procedures are outlined in the phone providers web site.

Is delivery free ?
Yes